Death in a Nursing or Care Home
Usually, the staff at the care or nursing home will contact us to arrange for transportation of your loved one to our funeral home. We will check that a doctor or other qualified person has attended. We will also make sure any family who would like to see them before we arrive has done so. Our staff are on call 24 hours a day and we aim to be in attendance within an hour of the request.
Covid Registration Process – The process of registering has changed significantly while the Covid Act is in force. The GP will email the Medical Cause of Death Certificate directly to the registrar, there is no need for you to visit the surgery to collect the cause of death certificate.
The death does still need to be registered but this is done over the phone, you are not required to attend the register office.
For Birmingham Register Office you will need to complete the online contact form and they will call you back to register the death by phone.
The contact form can be found here.
For Solihull Register Office you will need to call the usual number to make an appointment to register the death by phone.
The number is 0121 704 8002 or visit their website here.
If the death has occurred outside of surgery hours and a paramedic has attended, the ambulance staff should email the doctors surgery the information they require. If the death was unexpected there is a likelihood the coroner may be consulted. If this happens we suggest contacting us for what to do next. Coroners involvement and procedures differ each time dependent on the circumstances of death.
Ordinarily the registrar will issue a green certificate which will be required by us to enable the funeral to take place. This is issued free of charge. At the moment, this form is emailed directly to us by the registrar. On request the registrar will issue copies of the death certificate and for each copy a fee will be charged, currently £12.00. Ordinarily we will not require a copy of the death certificate; however banks, solicitors, insurance companies to name the most common may all require a copy. Give some thought to how many you might need
With registration of the death complete your next step is to contact us so we can meet with you and your family to discuss the funeral arrangements.
Covid Registration Process – The process of registering has changed significantly while the Covid Act is in force. The GP will email the Medical Cause of Death Certificate directly to the registrar, there is no need for you to visit the surgery to collect the cause of death certificate.
The death does still need to be registered but this is done over the phone, you are not required to attend the register office.
For Birmingham Register Office you will need to complete the online contact form and they will call you back to register the death by phone.
The contact form can be found here.
For Solihull Register Office you will need to call the usual number to make an appointment to register the death by phone.
The number is 0121 704 8002 or visit their website here.
If the death has occurred outside of surgery hours and a paramedic has attended, the ambulance staff should email the doctors surgery the information they require. If the death was unexpected there is a likelihood the coroner may be consulted. If this happens we suggest contacting us for what to do next. Coroners involvement and procedures differ each time dependent on the circumstances of death.
Ordinarily the registrar will issue a green certificate which will be required by us to enable the funeral to take place. This is issued free of charge. At the moment, this form is emailed directly to us by the registrar. On request the registrar will issue copies of the death certificate and for each copy a fee will be charged, currently £12.00. Ordinarily we will not require a copy of the death certificate; however banks, solicitors, insurance companies to name the most common may all require a copy. Give some thought to how many you might need
With registration of the death complete your next step is to contact us so we can meet with you and your family to discuss the funeral arrangements.